Shipping policy

This shipping policy is applicable to (United States) orders. This policy is designed to ensure that you are clearly aware of our shipping policies and procedures. By ordering from this store you accept the policies contained herein.

Shipping Cost

Free Shipping On All Orders.

Delivery Time

Total Delivery Time = Handling Time + Estimated Delivery Time (+ any holidays and weekends)

 Warehouse  Shipping Option  Handling Time  Estimated Delivery Time
 US  Fedex/DHL/UPS  0~1 working days  2~6 working days

Ship to USA/North America

Orders will be shipped from our local warehouse in California, USA

Order cut off time: 5:00 PM (GMT+8).

Due to the time zone difference, our team operates during Beijing Time. The daily order cutoff time is 5:00 PM Beijing Time. Orders placed after this time will be processed on the next business day.

*Order cut off is the time set after which we will no longer process orders for the day. Orders received after the cut off, adds one day to the delivery estimate.

* The above transportation time is only the reference time of most orders, excluding inspection time or other special times, such as natural accidents, congestion, and other uncontrollable factors.

*The tracking will be updated after pick up by local express. Please wait patiently or contact us for help.

*Our prices include customs duties, but local state sales taxes may apply depending on your location.

Shipping Destinations

We currently ship only within the Continental United States.
We DO NOT ship to Alaska, Hawaii, or Puerto Rico.

Shipping Notice

When you place an order, be sure to enter the correct name, address, and contact information so that we can deliver your items successfully.

If you enter the wrong address, please contact us in a timely manner. We will contact logistics personnel to solve the problem. MosasaurBattery orders can only be shipped to the country where the order is placed.

If you ask to change the address after the order has been shipped, we cannot guarantee that your order will be updated. In addition, you are responsible for all possible risks and expenses caused by changing the address after the order has been shipped.

MosasaurBattery assumes no responsibility for delayed or rejected orders due to the following reasons:

  1. Shipping time might be delayed for 1-2 days for transportation to remote regions.
  2. Delay or delivery failure because of the consignee’s actions. These actions include, but are not limited to: changing the address after shipment, entering an unknown address or wrong address, entering incorrect contact information, and refusal to receive, etc.
  3. Delay due to force majeure. “Force majeure” means an unforeseen, inevitable, or insurmountable objective situation and other objective conditions that cause delayed shipping, including, but not limited to: national or regional air or ground transportation system controls or interruptions (e.g., weather reasons), communication system interference or malfunction, government actions, postal administration policy changes, wars, earthquakes, typhoons, floods, fires, heavy rain, heavy fog, and other similar events.
  4. Aviation contraband, mobile phones, electronic products, fragile products, and other products that are not available for air freight service due to aviation security regulations.
  5. Shipments that are confiscated or disposed of due to a violation of transportation regulations.
  6. Mail and packages cannot be delivered to the consignee’s address during weekends, national holidays, and festivals.
  7. The consignee address is a school, unit, or residential community where the courier has no access.

Order And Logistics Tracking

Notification

After the order is shipped, you will receive a notification email.

Tracking Your Order

Please track your order on our Track order page or log in to the express company’s official website to check your package shipment status.

Inspection And Sign

As MosasaurBattery products are generally quite valuable, please inspect the package upon delivery. If it’s damaged or deformed, do not sign the delivery or open the package. In such cases, please contact us.

Once you (or someone else on your behalf) signs for the item, MosasaurBattery will consider this your acceptance of the package, quantity, and product. To protect your rights, you are highly recommended to shoot a complete unboxing video and check the items according to the packing list. If items are missing or damaged, please contact us within 24 hours after you receive the package so that we can resolve the problem immediately.

Security

MosasaurBattery values your privacy and will keep all information confidential. We will never sell or use your information for any other purpose than to deliver your order.

If you have any further questions, please contact us.

Email: info@mosasaurbattery.com

Phone/WhatsApp: +86 199 2879 2331

Business Hours: Monday – Friday 8:00 AM – 5:00 PM (GMT+8)