Thank you for choosing Mosasaur Battery. Every Mosasaur Battery product is strictly inspected by our quality control team before shipment. If you have any questions after receiving your order, please contact us — we are here to help.

Contact Information

· Email: info@mosasaurbattery.com

· Business Address: [Your full company registered street address, city, state/province, postal code, country]

· Return / Warehouse Address: [Your warehouse return address, if different from business address]

· Business Hours: Monday–Friday, 9:00–18:00 (GMT+8)

Please note: For all returns, we will provide the exact return shipping address and Return Merchandise Authorization (RMA) number after your return request is approved. Do not send items back without an RMA number, as this may delay processing.

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1. Return Window

We offer a 30-day return policy. You have 30 days from the date you receive your item to request a return. Once you submit a return request, we will reply with official return instructions within 24 business hours.

After the 30-day return window, defective or malfunctioning items are covered under the Mosasaur Battery Warranty Policy (see Section 7). Please refer to the Warranty Policy for details.

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2. How to Start a Return (Required Information)

To initiate a return, email us at info@mosasaurbattery.com with the following information:

 

We will review your request and respond within 24 business hours with return instructions and an RMA number. Please do not ship the item until you receive approval.

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3. Return Eligibility

To be eligible for a return, your item must be:

· In the same condition you received it (unused or unworn, with tags if applicable)

· In its original packaging

· Accompanied by a receipt or proof of purchase

Certain items cannot be returned (e.g., items damaged due to misuse, or products modified by the customer). We will confirm eligibility when we process your request.

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4. Covered Return Scenarios

Your return is covered under the following situations. Proof (photos/videos) is required for claims of damage, defect, wrong item, or non-delivery.

4.1 Item Damaged in Transit

If your product is damaged during shipping and you can provide a certificate of damage / photos / videos within 30 days of delivery, we will arrange a free reshipment or full refund at no cost to you.

4.2 Defective or Malfunctioning Item

If the item malfunctions within the 30-day return period (when installed and operated properly per the product manual), we will cover the return shipping. You must provide photos or videos showing the defect/malfunction. If you decline or fail to provide proof, the return will be treated as "buyer's remorse" and return shipping becomes the customer's responsibility (see Section 5).

If a defective/damaged item can be fixed with simple parts, we may offer free replacement part(s) and repair guidance instead of a full return — whichever you find easier.

4.3 Incorrect Item Received (Wrong / Missing Item)

If you receive an incorrect, incomplete, or missing item due to our error, please contact us with your order number and photos immediately. We will arrange a free reshipment of the correct item or a full refund, and we cover all associated shipping costs. You are not required to return the wrong item unless we request it.

4.4 Order Not Delivered

If your order does not arrive within the published shipping timeframe, contact us with your order number. We will investigate with the carrier. If the parcel is confirmed lost or undelivered, we will arrange a free reshipment or issue a full refund at no additional cost to you. No return is required for confirmed non-delivery.

4.5 Item Significantly Not as Described

Within 30 days, if the product is seriously inconsistent with its original description in one or more important aspects, you may request a return for refund. Please provide photos and a description of the discrepancy.

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5. Return Shipping Costs

Mosasaur Battery pays return shipping when the return is due to OUR error:

· Item arrived damaged in transit (with proof)

· Item is defective/malfunctioning within 30 days (with proof)

· Incorrect or missing item shipped by us

· Order confirmed not delivered

· Item significantly not as described

Customer pays return shipping when:

· Change of mind / no longer want the product (within 30 days, unused, in original packaging)

· Return due to customer error

In customer-paid cases, you may arrange your own freight forwarder, or we can provide a pre-paid return shipping label — in which case the label cost will be deducted from your refund. Orders that received special/free outbound shipping are subject to deduction of our actual outbound shipping costs.

Important: Any claimed defect/damage must be supported by photos or videos before the return is approved, with no exceptions.

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6. Refunds

· Once we receive and inspect your returned item, we will notify you whether the refund is approved.

· Approved refunds are issued to your original payment method within 14 days.

· If the item is found defective upon inspection, the refund is processed within 14 days of receipt.

· Please allow additional time for your bank or credit card company to process and post the refund.

· For confirmed non-delivery or wrong-item cases resolved without a physical return, the refund is issued promptly after verification.

You may request a refund (instead of reshipment) for any of the conditions in Section 4.

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7. Warranty (After 30 Days)

After the 30-day return window, faulty or malfunctioning items may be serviced under the Mosasaur Battery Warranty Policy. Please refer to that policy for coverage, duration, and claim steps.

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8. Order Cancellation

We generally ship orders within 1–2 business days.

· If your order has not yet shipped, contact us as soon as possible to cancel. You will receive a refund within 12 hours.

· If your order has already shipped, we will refund you within 14 days after the shipped product is returned to us.

· To cancel, email info@mosasaurbattery.com with your order number.

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9. More Information

For questions about this policy, our privacy practices, or to make a complaint, contact us at info@mosasaurbattery.com.

*This policy was last updated on [insert date].*