Return & Refund Policy

Thank you for choosing Mosasaur Battery. All our products undergo strict quality inspection prior to shipment. If you have any questions about your order after delivery, please contact us via email at info@mosasaurbattery.com.

Returns

Return Window

We offer a 30-day return policy. You may request a return within 30 days from the date of delivery of your item.

How to Initiate a Return

To start a return request, please email us at info@mosasaurbattery.com with the following information:

● Your order number

● Product SKU

● Detailed reason for return

● Supporting photos or videos (required for damaged or defective items)

We will respond with official return instructions within 24 business hours.

Return Eligibility

To be eligible for a return, the item must:

● Be in the same condition as received, unworn or unused

● Retain all original tags and labels

● Be packaged in its original packaging

● Be accompanied by a receipt or valid proof of purchase

Return Shipping Costs

Return shipping fees are borne by either Mosasaur Battery or the customer, depending on the reason for return.

When Mosasaur Battery Covers Return Shipping

Mosasaur Battery will cover return shipping costs under the following circumstances:

1. The return is caused by our error (e.g., incorrect item shipped, wrong specifications, materially misdescribed product).

2. The item arrives damaged or is found to be defective within the 30-day return period, provided the item is installed and operated correctly in accordance with the product manual.

For damaged or defective claims, customers must provide clear photos or videos of the item and its original packaging as supporting evidence. If we request additional verification materials, customers must provide them within 3 business days. If valid proof is not submitted within this period, the return may be classified as a buyer's remorse return, and the customer will be responsible for return shipping costs.

For minor defects that can be resolved with replacement parts, we may offer free replacement components and repair guidance as an alternative, to avoid the inconvenience of returning a large or heavy item.

When the Customer Pays Return Shipping

The customer is fully responsible for return shipping fees under the following circumstances:

1. The return is due to buyer's remorse (change of mind, no longer wanting the product) or customer error.

2. The item does not meet return eligibility requirements upon inspection.

For buyer's remorse returns:

● The item must remain unused, in original packaging, with all tags attached.

● The customer may arrange and pay for return shipping through a carrier of their choice.

● If you request a pre-paid return shipping label from us, the full return shipping cost will be deducted from your final refund amount. We will confirm the exact shipping fee with you before issuing the label.

● For orders placed with free or discounted shipping, our original outbound shipping cost will be deducted from your refund.

After the 30-day return window, faulty or malfunctioning products may be eligible for repair under the Mosasaur Battery Warranty Policy.

Refund Policy

Eligible Refund Conditions

You may request a refund within 30 days of delivery under any of the following circumstances:

1. The product arrives damaged during transportation, with valid photo/video proof provided.

2. The product is materially inconsistent with the official product description in one or more key aspects.

3. The product has a non-human-induced performance failure, confirmed by both parties through standard testing procedures.

4. You receive an incorrect item (wrong model, specification, or product).

5. Your order does not arrive within the published shipping timeframe.

Refund Process & Timeline

Once we receive and inspect your returned item, we will notify you of the approval status of your refund.

● If approved, we will process the refund to your original payment method within 14 business days.

● Please note that additional processing time (typically 3–10 business days) may be required by your bank or credit card issuer before the refund appears in your account.

Order Cancellation

Most orders are shipped within 1–2 business days.

● If you request cancellation before the order is shipped, we will process your full refund within 12 business hours.

● If you request cancellation after the order has been shipped, we will process your refund within 14 business days after we receive and inspect the returned item.

To cancel an order, please contact us at info@mosasaurbattery.com with your order number.

Warranty Information

For product issues occurring after the 30-day return period, please refer to our full Warranty Policy for repair and replacement terms:

Mosasaur Battery Warranty Policy

Contact Information

For questions about returns, refunds, or this policy, please reach out to us:

● Email: info@mosasaurbattery.com

● Business Address:

● Return Address: